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Title
Text copied to clipboard!Parts Advisor
Description
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We are looking for a knowledgeable and customer-focused Parts Advisor to join our team. As a Parts Advisor, you will play a crucial role in supporting our service department and retail customers by providing accurate information, sourcing, and supplying the correct automotive parts and accessories. You will be responsible for maintaining inventory, processing orders, and ensuring that all parts requests are handled efficiently and professionally. The ideal candidate will have a strong understanding of automotive systems and components, excellent communication skills, and a commitment to delivering outstanding customer service. In this role, you will interact with technicians, service advisors, and customers to identify their needs and recommend appropriate parts solutions. You will also be responsible for managing stock levels, conducting regular inventory checks, and coordinating with suppliers to ensure timely delivery of parts. Attention to detail, organizational skills, and the ability to work in a fast-paced environment are essential for success in this position. You will also be expected to stay up-to-date with the latest automotive products and technologies, participate in ongoing training, and contribute to a positive team environment. If you are passionate about the automotive industry and enjoy helping others, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Assist customers and technicians in identifying required parts and accessories
- Process parts orders accurately and efficiently
- Maintain optimal inventory levels and conduct regular stock checks
- Coordinate with suppliers for timely procurement of parts
- Provide product information and technical advice to customers
- Handle returns, warranties, and exchanges according to company policies
- Update and manage parts database and records
- Support the service department with parts-related needs
- Ensure the parts department is clean, organized, and well-stocked
- Participate in ongoing training and development programs
Requirements
Text copied to clipboard!- High school diploma or equivalent; automotive certification is a plus
- Previous experience in a parts advisor or similar role preferred
- Strong knowledge of automotive parts and systems
- Excellent communication and customer service skills
- Proficient in inventory management software and MS Office
- Ability to work in a fast-paced environment and handle multiple tasks
- Strong organizational skills and attention to detail
- Ability to lift and move automotive parts as needed
- Team player with a positive attitude
- Valid driver’s license may be required
Potential interview questions
Text copied to clipboard!- What experience do you have in automotive parts or inventory management?
- How do you handle difficult customers or challenging situations?
- Are you familiar with any parts management software?
- Can you describe your process for maintaining accurate inventory records?
- How do you prioritize multiple requests from technicians and customers?
- What steps do you take to stay updated on new automotive products?
- Do you have experience working with suppliers and vendors?
- How do you ensure accuracy when processing parts orders?
- Are you comfortable lifting and moving heavy automotive parts?
- What motivates you to work in the automotive industry?
